Read through the on-premises set up guide about setting up, upgrading and troubleshooting the server Variation
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We understand how challenging it can be to deal with many hundreds of tickets on a daily basis. That’s why we designed a support desk Software that simplifies the process in lieu of rendering it additional complicated. It’s designed to seamlessly combine into your organization's provider desk or even a get in touch with center. And present all of those crucial aid desk functions you’ll shortly arrive at rely upon.
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A lot of the functions explained higher than operate significantly better For those who have a Information Base. But what if you are just getting started and all you have got are solved assistance tickets? Head to any one of these and inquire GPT to crank out an posting for you. Develop your KB with time with small exertion!
Automatic email/organization assignment - the application will detect buyers emailing you within the same non-free of charge area identify and assign them to the same business (optional)
Assistance Requests: A portal for handling guidance conditions submitted to our team of highly capable gurus.
Categories deliver quite a few additional Rewards - you could assign classes to unique workforce customers, Construct studies employing just the tickets you require, easily hunt for tickets plus more
Or even a user may post a help ticket with out logging in if this feature is enabled because of the helpdesk administrator.
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